Privacy Policy

Privacy Policy

At YE CORNER TYRES LTD ("we", "our", "us"), we are committed to protecting your privacy and handling your personal information responsibly. This Privacy Policy explains how we collect, use, store, and protect your personal data when you visit our website, contact us, or use our services.

We process personal information in accordance with the UK General Data Protection Regulation (UK GDPR), the Data Protection Act 2018, and all other applicable UK privacy laws.

By using our website or services, you agree to the collection and use of information in accordance with this Privacy Policy.

1. Company Information

YE CORNER TYRES LTD

Address: 176 Rickmansworth Road, Watford WD18 7JS
Telephone: 01923 273182
Email: [email protected]

2. Information We Collect

Depending on how you interact with us, we may collect the following information.

Personal Information

This may include:

• Full name
• Postal address
• Email address
• Telephone number
• Vehicle registration number
• Vehicle make and model
• MOT booking information
• Service history
• Payment information (processed securely through payment providers)

Website Information

When you visit our website, we may automatically collect:

• IP address
• Browser type
• Device information
• Operating system
• Date and time of your visit
• Pages viewed
• Website usage statistics
• Referring website

This information helps us improve our website and services.

3. How We Collect Your Information

We may collect your personal information when you:

• Book an MOT or service.
• Purchase tyres or vehicle repairs.
• Contact us by telephone, email, or online form.
• Visit our garage.
• Subscribe to newsletters or marketing communications.
• Leave a review.
• Use our website.
• Interact with us through social media.

We may also receive limited information from trusted third-party booking or payment providers where necessary.

4. How We Use Your Information

We use your personal information to:

• Provide vehicle repairs and servicing.
• Book MOT appointments.
• Supply tyres and automotive products.
• Process payments.
• Respond to enquiries.
• Contact you regarding your booking.
• Send service reminders where requested.
• Improve customer service.
• Maintain accurate business records.
• Comply with legal obligations.
• Prevent fraud.
• Improve our website and online services.

Where you have given your consent, we may also send marketing communications about promotions, seasonal offers, and vehicle maintenance reminders.

You can withdraw your consent at any time.

5. Legal Basis for Processing

Under UK GDPR, we process personal information on one or more of the following legal grounds:

• Performance of a contract.
• Compliance with legal obligations.
• Legitimate business interests.
• Customer consent.
• Protection of vital interests where applicable.

6. Payment Information

We do not store your full debit or credit card details on our systems.

Payments are securely processed through authorised payment service providers who comply with the Payment Card Industry Data Security Standard (PCI DSS).

7. Marketing Communications

If you choose to receive marketing communications, we may contact you regarding:

• Special offers
• Seasonal tyre promotions
• MOT reminders
• Vehicle servicing reminders
• Company updates

You may unsubscribe from marketing emails at any time by following the unsubscribe link or by contacting us directly.

8. Cookies

Our website uses cookies and similar technologies to improve user experience, monitor website performance, and analyse visitor behaviour.

For detailed information, please refer to our separate Cookie Policy.

9. Sharing Your Information

We do not sell your personal information.

We may share your information only where necessary with trusted third parties, including:

• Payment processors
• MOT testing systems where applicable
• Vehicle parts suppliers
• IT support providers
• Website hosting providers
• Professional advisers
• Government authorities where legally required
• Law enforcement agencies where required by law

All third-party providers are required to handle your information securely and in accordance with applicable data protection legislation.

10. Data Security

We take appropriate technical and organisational measures to protect your personal information against:

• Unauthorised access
• Loss
• Theft
• Misuse
• Alteration
• Disclosure

These measures may include:

• Secure servers
• Password protection
• Encrypted communications where appropriate
• Restricted staff access
• Regular software updates
• Secure data backups

Although we take reasonable precautions, no internet transmission or electronic storage system can be guaranteed to be completely secure.

11. Data Retention

We retain personal information only for as long as necessary to:

• Provide our services.
• Meet legal obligations.
• Resolve disputes.
• Maintain accounting records.
• Comply with HMRC requirements.
• Protect our legitimate business interests.

When information is no longer required, it will be securely deleted or anonymised.

12. Your Rights

Under UK GDPR, you have the right to:

• Access your personal information.
• Request correction of inaccurate information.
• Request deletion of your personal data where applicable.
• Restrict processing.
• Object to certain processing activities.
• Withdraw consent where processing is based on consent.
• Request transfer of your data to another organisation where applicable.
• Lodge a complaint with the Information Commissioner's Office (ICO).

We will respond to valid requests within the time limits required by law.

13. Third-Party Websites

Our website may contain links to third-party websites.

We are not responsible for the privacy practices or content of external websites.

We encourage users to review the privacy policies of any third-party websites they visit.

14. Children's Privacy

Our services are intended for individuals aged 18 years and over.

We do not knowingly collect personal information from children under the age of 13.

If we become aware that personal information has been collected from a child without appropriate consent, we will delete it promptly.

15. International Data Transfers

Where personal information is transferred outside the United Kingdom, we will ensure appropriate safeguards are in place in accordance with UK GDPR requirements.

16. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in legislation, business practices, or our services.

Any updates will be published on this page together with the revised effective date.

We encourage visitors to review this Privacy Policy periodically.

17. Contact Us

If you have any questions regarding this Privacy Policy or how we process your personal information, please contact us:

YE CORNER TYRES LTD
Address: 176 Rickmansworth Road, Watford WD18 7JS
Telephone: 01923 273182
Email: [email protected]

18. Complaints

If you are unhappy with how we have handled your personal information, we would appreciate the opportunity to resolve your concerns first.

You also have the right to lodge a complaint with the:

Information Commissioner's Office (ICO)
Website: https://ico.org.uk/

The ICO is the UK's independent authority responsible for upholding information rights and enforcing data protection legislation.